Online Return Policy

To return your purchase, please email us at thecobbler@shaw.ca

Items must be shipped back within 7 days from receiving them. All items must be in new, unworn condition, including all insoles & come in the original box. 

The customer is responsible for the cost of shipping the product back or returning the product in-store. This includes purchases with free shipping, this is one way shipping only. 

Christmas Return Policy:  If you are purchasing an item as a Christmas gift, you will have until January 5th, 2024 to return the item for an exchange or store credit.   If you do not return the item within the above 7 day period, you will not be eligible for a refund.

Please note that we do our best to represent the true color & finish of our products in photos.  If you have questions or concerns about color or finish, please reach out to us prior to making your purchase.

Our in-store return policy is different from our online return policy.