To return your purchase, please email us at email@example.com - Items must be shipped back within 7 days from receiving them. All items must be in new, unworn condition, include all insoles & come in the original box. The customer is responsible for the cost of shipping the product back or scheduling a drop off. This includes purchases with free shipping, this is one way shipping only. Please note that we do our best to represent the true color & finish of our products in photos. If you have questions or concerns about color or finish, please reach out to us prior to making your purchase.